Public Offer
Effective: 2026-08-24 — version 2026-08-24
This document is an official offer by Individual Entrepreneur Darya Aleksandrovna Lazarenkova, Taxpayer Identification Number 272001241500, Primary State Registration Number 325774600348711 (the “Provider”), to enter into an agreement for paid Dialog Man digital services on the terms below.
The Russian version governs transactions with customers in Russia. This English version is provided for convenience.
1. Definitions and acceptance
The Service is Dialog Man at dialogman.org and its official interfaces. The Customer is an individual, entrepreneur, or organization buying access to the Service. A Subscription is access to the selected features during a paid period. A Recurring Payment is an automatic charge for the next period after the first payment and the Customer’s separate consent.
The agreement is formed when the Customer:
- selects a plan, period, number of connected accounts, and payment method;
- reviews the final amount and order terms;
- selects the required boxes, none of which are preselected; and
- confirms payment on the payment provider’s page.
For a recurring subscription, acceptance must include a separate box stating: “I agree to automatic charges under the terms of the Public Offer.” A recurring subscription cannot be created without this consent.
2. Service and access
The Provider supplies remote access to Dialog Man features, including supported channel connections, conversations, CRM, automations, broadcasts, notifications, and other capabilities included in the selected plan.
This is a digital service. No physical goods are sold, and no shipping or physical delivery takes place. Access is activated after the payment provider confirms a successful payment and continues for the paid period. The exact features and limits are shown before payment.
3. Plans, periods, and prices
One paid period is:
- week — 7 calendar days;
- month — 30 calendar days;
- year — 365 calendar days.
Base prices are:
| Plan | 7 days | 30 days | 365 days | Additional account: 7 / 30 / 365 days |
|---|---|---|---|---|
| Plus | 97 ₽ | 290 ₽ | 2 610 ₽ | 48 ₽ / 145 ₽ / 1 305 ₽ |
| Pro | 163 ₽ | 490 ₽ | 4 410 ₽ | 82 ₽ / 245 ₽ / 2 205 ₽ |
| Max | 330 ₽ | 990 ₽ | 8 910 ₽ | 165 ₽ / 495 ₽ / 4 455 ₽ |
The first connected account is included in the base price. The final price is the plan price plus each additional account for the same period. Before payment, the Service displays the plan, account count, period, final amount, currency, and whether the payment is one-time or recurring.
Payment for 7 or 365 days is one-time unless the order page expressly states otherwise. A 30-day subscription renews automatically only when the payment form expressly calls it recurring and the Customer separately agrees to automatic charges.
4. Payment
Payment is completed on the payment provider’s secure page. Robokassa may be used for payments in rubles. The Provider does not receive or store full bank card numbers, CVC/CVV, or other full card credentials.
Payment is complete after the payment provider confirms a successful transaction. An electronic receipt is sent to the provided email address or phone number after each successful payment or automatic charge.
5. Recurring charges
The first charge occurs at the date and time when the Customer confirms the first payment on the payment provider’s page. This moment starts the first paid 30-day period.
Each subsequent charge is initiated 30 calendar days after the beginning of the preceding paid period, at the same Moscow time. A bank or payment provider may post the transaction later; this does not change the paid-period start.
The recurring amount equals the final amount separately confirmed when the Customer created the subscription. Adding a paid account, changing a plan, or otherwise increasing the amount requires a new display of the total and new express consent. The Provider adds no hidden fees.
At least 3 calendar days before the next charge, the Provider sends a notice to the account email and, where available, through the Service. The notice states the amount, charge date, paid period, and cancellation method.
If a charge fails, the next period is not activated. A retry may occur only within a previously disclosed payment scenario, and the Customer is notified of the failed transaction.
Recurring charges are available only for cards issued by Russian banks and supported by the payment provider. Recurring payments using foreign cards are unavailable. Other one-time payment methods may be offered separately.
6. Cancellation
The Customer may stop future automatic charges at any time:
- in the Billing section of the account, when that option is available; or
- by writing from the account email to support@dialogman.com or legal@dialogman.com with the subject “Cancel subscription.”
An email request is processed within one business day. If received before the next charge is initiated, that charge will not be made. The Provider sends a cancellation confirmation, and access continues until the end of the paid period. Stopping future renewal is not itself a refund request.
7. Withdrawal and refunds
To withdraw from the Service and request a refund, the Customer writes from the account email to legal@dialogman.com or support@dialogman.com, stating the account email, payment date and amount, payment method, and order, invoice, or receipt identifier. A reason is optional; for a disputed transaction, the Provider may request only information needed to identify the payment and requester.
The request is reviewed within 10 calendar days. If approved, the amount is calculated with regard to the portion of the Service actually provided before withdrawal and the Provider’s documented expenses directly related to performance, to the extent permitted by applicable law. Mandatory rights for a defective service remain available.
A refund is made through the original payment method if supported by the payment provider. The posting time after a refund depends on the provider and the Customer’s bank. Nothing in this section limits rights that cannot be limited by contract.
8. Price changes
The Provider gives at least 14 calendar days’ notice before a price change may apply to a recurring subscription. The notice states the old and new amount, effective date, and cancellation method.
An increased amount is not charged without the Customer’s new express consent. If the Customer does not consent, automatic renewal ends after the current paid period. A price change does not affect a paid period or rewrite payment history.
9. Rights and duties
The Provider keeps paid features reasonably available, protects data, and discloses material limitations. External platforms, banks, and payment providers have their own rules and availability.
The Customer provides accurate contact information, protects account access, uses only authorized channels and content, and complies with applicable law and third-party platform rules.
10. Personal data and electronic notices
Data processing is governed by the Privacy Policy and Personal Data Processing Consent. The Provider keeps evidence of the selected plan, displayed terms, offer version, and express recurring-payment consent to form and perform the agreement.
Legal notices are sent to the account email and are treated as received on the day sent unless the Provider receives a delivery-failure message.
11. Term, changes, and termination
The agreement operates from acceptance until performance or termination. Each new version is published here with its version and effective date. Material changes do not apply retroactively to a paid period.
The Customer may stop using the Service and delete the account, but mandatory payment, receipt, and legal records remain stored for the required periods.
12. Disputes
A claim may be sent to legal@dialogman.com. The Provider aims to respond within 10 calendar days. Russian law applies, while mandatory consumer protection and jurisdiction rules remain in effect.
13. Provider details and contacts
- Provider: Individual Entrepreneur Darya Aleksandrovna Lazarenkova
- Taxpayer Identification Number: 272001241500
- Primary State Registration Number: 325774600348711
- Website: dialogman.org
- Support and cancellation: support@dialogman.com
- Legal matters and refunds: legal@dialogman.com
- Personal data requests: privacy@dialogman.com